Refund Policy

Last updated: July 20, 2026

We want you to be happy with your Marukaku purchase. Please review the policy below before requesting a return, refund, or replacement.

Returns

You may request a return within 14 days of delivery. To be eligible, the item must be:

Unused and unopened
In its original condition and packaging
Returned with all labels, accessories, and included materials
Accompanied by your Marukaku order number or proof of purchase

Contact us before sending anything back. Approved returns must be shipped within 7 days of receiving return instructions.

Non-Returnable Items

We cannot accept returns of opened or used stationery, including pens, mechanical pencils, markers, highlighters, ink, lead, refills, erasers, adhesives, correction products, and other consumable supplies.

Personalized items, gift cards, clearance products, and products marked Final Sale are also non-returnable.

These items may still qualify for a refund or replacement if they arrive damaged, defective, missing, or incorrect.

Damaged or Incorrect Orders

Your order number
A description of the issue
Clear photos of the item and packaging

After reviewing your request, we may offer a replacement, store credit, or refund. Marukaku will cover reasonable return-shipping costs when we sent an incorrect item or the product arrived damaged or defective.

Small differences in color caused by lighting, screen settings, or normal manufacturing variations are not considered defects.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind, accidental, or preference-based returns.

We recommend using a trackable shipping service. Marukaku is not responsible for returns lost or damaged before reaching us.

Original shipping charges are non-refundable unless the return is caused by a Marukaku error.

Refunds

We will inspect your return after it arrives. Approved refunds will be issued to the original payment method within 5 business days, although your bank may take additional time to process the refund.

Refunds may be denied if the item:

Has been opened, used, altered, or damaged
Is missing its original packaging or contents
Was returned after the permitted timeframe
Does not match the original order

Exchanges

We do not normally offer direct exchanges for a different color or product. Please return the eligible item and place a new order.

Damaged, defective, or incorrectly shipped items may be replaced directly, depending on availability.

Cancellations and Address Changes

Contact us as soon as possible to request cancellation or a change to your order. We will try to help, but requests are not guaranteed once processing has begun. Shipped orders cannot be canceled.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order is returned due to an incorrect address, refusal of delivery, or failure to collect the package.

International Orders

International customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Customs duties, import taxes, brokerage fees, and other charges paid to governments or delivery providers are non-refundable.

Contact Us

To request a return, replacement, or refund, contact:

Marukaku Customer Support
Email: info@marukaku.com
Website: www.marukaku.com